How we deliver
Service Packages: Different delivery packages are available to clients based on the various market segments. In the main, there are three broad categories of service packages as follows:
Home & Small Building Maintenance Scheme
Under this scheme paid-up subscription clients are entitled to 24/7 call service free of charge (save material costs). Uniformed artisans will arrive on site within 45 – 120 minutes in GDH marked vehicle/motor bike after the a few security checks. Once the nature of the job request is known during the call, the artisan will come with basic materials for “First Aid” solutions. While on site the full extent of the work is assessed, discussed and agreed with the client before execution.
Mobile Maintenance Scheme For Small/Medium Commercial Properties That Have Multi-Location Branches Such Banks, Telecom And Retail Shops
Sites/properties would be assessed and the nature of services, frequency and standard of delivery as well as negotiated charges agreed with client and a relationship contract executed and reviewed periodically.
On - Site Maintenance Scheme For Large Commercial Properties – Office Complexes, Hotels, Airports And Shopping Malls
GDH shall keep a team of full-time artisans on the property 12 hours a week or 24/7 as may be required by client. The nature and standard of services will be specified, charges negotiated and agreed, and all reduced into a performance contract with a Service Level Agreement (SLA)
Package For Requested Services (I.E. One-Off Specific Performance Contract)
This relates to the following category of clients / services: In all three cases specific services are defined, assessed, agreed, delivered and paid for on completion